Policies &
Procedures
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What Clients Can Expect From Me
What I Expect From Clients
Clients provide an accurate health history and update when necessary.
All Policies and Procedures will be respected and abided.
Sexual Harassment is not tolerated. Sessions will stop immediately if the
therapist feels his safety is compromised, and refunds will not be granted.
CLICK HERE for more info on Refunds
Clients will not receive a session when either my, or other clients health may
be put at risk.
Clients will provide all necessary and important Feedback and Communication to
the therapist during a session.
CLICK HERE for more info on FeedBack
Sessions begin and end at the agreed upon scheduled times. Any session starting
late due to client tardiness will end at the agreed upon pre-session scheduled
time with no refund or discount. Time may be added for additional fees at the
therapist’s discretion.
CLICK HERE for more info on Lateness
CLICK HERE for more info on Refunds
Clients allot an extra 30 minutes for each session to fill out all forms, pay,
and discuss their session needs.
CLICK HERE for more info on This
Sales
Payment is due at the beginning of each session. I accept CASH only unless
sessions are bought in advance. In this instance, and only in this instance,
will Checks be accepted.
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info on Cash
Checks are accepted only as a form of Pre-Payment. All checks
must be cleared by the Bank, at the least, one day prior to the appointment
date. There is a $25.00 Charge on all returned checks. No session
will be granted if a check bounces until the fee is paid, and if the appointment
is cancelled, the session will count as a cancelled appointment.
CLICK HERE for
more info on Checks
If
Checks are sent to me via snail mail, upon delivery of check to me, a
verification of delivery will be made either by e-mail or phone. Once the
check is cleared bye the bank, then a verification of payment will
be sent to the buyer.
CLICK HERE for more info on Checks
CLICK HERE for more info on Pre-Paying Procedures
For necessary cancellations, a 24-hour phone notification is required.
CLICK HERE for more info on Cancellations
All Prices are Subject to Change
All sales are Final.
CLICK HERE for Rates
Session Procedures
Make an appointment either by phone
or e-mail.
Please allow
an additional 30 Minutes for each session scheduled for set-up, intake, payment,
and break-down.
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A confirmation
call will be made to you by me the day prior to your appointment.
At the Start
of your session, intake forms need to be filled out completely and
Lateness/Cancellation and Policy Forms need to be signed.
CLICK HERE for more info on Lateness
CLICK HERE for more info on Cancellations
This will be followed by a brief
discussion about your needs, your massage history, and my work.
CLICK HERE for more info on My Style
Payment of
Session (If not Pre-Paid). If there are Verification Forms, they need to be signed
for Bulk Sessions or in the Redemption of Free Sessions or Gift
Certificates.
CLICK HERE for more info on Payments
CLICK HERE for more info on Bulk Rates
CLICK HERE for more info on Bulk Rate Procedures
CLICK HERE for more info on Redeeming Free Sessions
CLICK HERE for more info on Free Sessions
CLICK HERE for more info on Gift Certificates
CLICK HERE for more info on Gift Certificate Procedures
A
receipt is given
Session will be performed
CLICK HERE for more info on Available Sessions
Breakdown and Departure
Procedures For Gift Certificates
Purchase
your Gift Certificate
CLICK HERE for more info on Gift Certificates
Once Payment is received In Full, the
Gift Certificate, a Verification Form, and a receipt will be given or sent to you.
Confirm the Information on the Gift
Certificate and Verification Form.
Give your Gift Certificate to a
Friend, Relative, or Loved One.
Tell the Receiver NOT to lose the
Certificate, it must be presented at the Session for which it is to be used.
The Receiver Comes for a Session
CLICK HERE for more info on Session Procedures
At the Beginning of the Session, the
Receiver will turn in their Gift Certificate and will be asked to sign a form
confirming the redemption of the session. A copy of this Form can be sent
to the Purchaser if so requested.
Session
is administered
Procedures For Pre-Paying
Pre-Pay in advance for Chair, Group, Bulk, or Single Sessions.
CLICK HERE for Chair info
CLICK HERE for Bulk info
CLICK HERE for Group info
CLICK HERE for Rates
Once Payment has been received IN Full, a receipt and a Verification Form Copy will be will be sent/given to the purchaser for your records. For Single Sessions and Bulk Sessions, a Session Card will also be sent/given.
Confirm the Information on the Verification Form and/or Session Card.
The Session Card and Copy of Verification Form are for your records only, they do not need to be brought to each session. If you choose, the session card can be punched at the start of each session, but this is your choice and for your record keeping only.
Make an appointment.
CLICK HERE for Sessions Offered
CLICK HERE for Sessions Procedures
At the start of each of your sessions, the Original Verification Form kept in my files will need to be Signed and Dated. This Verification form is the document that is used to keep track of your sessions. If requested, a punch hole can be administered to your Session Card.
Receive your session.
Free Session Redemption Procedures
Send me 5 Referrals or Trade Goods and Services with me.
CLICK HERE for more info on Referrals
A Letter notifying you of your Free and/or Trade Sessions will be sent to you.
Make an appointment to receive your session.
At the start of your session a Free Session Redemption Verification Form will need to be signed and dated. One copy goes to me, the other goes to you. This form helps me to keep track of who has received their sessions and who has not.
Session is Given
Feed Back
Feedback
and Communication during your session is important to meet your needs. If
you require less/more pressure, or are uncomfortable in any way, communication
to the therapist is pertinent for me to address these concerns appropriately. If
communication to me is not granted during a session about dissatisfaction,
refunds and/or discounts will not be granted.
CLICK HERE for more info on Refunds
I will ask
approximately every 15-20 minutes during a session if everything is "OK." It
is your responsibility to answer honestly. This is the time to voice
satisfaction or dissatisfaction by any means of verbalization if it has not been
voiced already.
During the session, if you have
any questions about what I am doing, on what I am working, or why I am working a
particular way, please feel free to ask, everything I do has a purpose and a
reason, it is your right to know.
Lateness
All
sessions are allotted an extra half hour for each appointment by the client and
therapist. Example: A typical 90 Minute Session starting at 5pm will
end around 7pm. The extra Half Hour is added for set up, break down,
client information intake, and a brief discussion about my work and of your
needs. So unless you or I are running really really really late, I should
be able to give you your full 90 Minute Session, or at least most of it.
For Group, Chair, and Couples Sessions, only 1 Extra Half Hour is added to the
entire time hired, NOT per person.
In the
event of client lateness, the client is financially responsible for the full
session based on the time booked for the appointment.
New
Appointments will not be granted until Fees are Paid in Full at the beginning of
each session.
For
OUTCalls I try my best as a therapist to allow plenty and sufficient time to
travel to each client. However, extenuating circumstances (traffic, parking,
construction, accident) may prevent me from making an appointment on time. I
have allotted plenty of lee-way time to each appointment, however, in the event
the therapist is late whereby a massage for the time requested by the client is
not possible: refunds, discounts, and/or free massages will be granted on an
individual basis depending on the specific infraction. And remember, all
sessions are allotted an extra half hour for each appointment by the client and
therapist.
CLICK HERE
for more info on This
Cancellations
Cancel by phone only, Cancellations by E-mail are not reliable.
I understand that a situation may arise where it becomes necessary for you to
cancel an appointment. In fairness to all of my clients I have arrived at the
following policy in regards to cancellations.
24 Hours Advanced Notice
Cancellation
No Charge
Less than 24 Hours Cancellation:
1st Cancellation
No Charge
--------------------------------
2nd Cancel (w/in 30 days from first cancel)
$20.00 additional charge on next appointment
--------------------------------
3rd Cancel (w/in 30 days of second cancel)
50% of Session Fee
(additional appointments will not be made until this is paid)
--------------------------------
4 or more (w/in 30 days of prior cancellation)
Full Session Fee charged
(additional appointments will not be made until this is paid)
Situations may arise
where the therapist may have to cancel an appointment. If the cancellation is
under 24 Hours your next session is 50% off.
Refunds
It is
imperative to let the therapist know if the massage is not going in the
direction requested. Please be specific at the beginning of the massage as
to what type of massage will suit your needs. I will, prior to your
session, make sure there is an understanding of what work is going to be
performed, describe the work involved, and discuss what I expect from you as a
client in regards to feedback. Please read about My Style and Training beforehand.
CLICK HERE for more info on My Style
CLICK HERE for more info on My Training
CLICK HERE for more info on FeedBack
Generally, There are no Full-Refunds! It is EXTREMELY RARE that a
Full-Refund is ever granted.
At
most, a prorated refund may be granted depending on the situation.
If there is a valid reason to cease a session, the session will be prorated for the time already spent.
I will ask
approximately every 15 minutes during a session if everything is "OK." It
is your responsibility to answer honestly. This is the time to voice
satisfaction or dissatisfaction by any means of verbalization if it has not been
voiced already. By answering with any form of satisfaction you are
declaring that the massage is going in the correct direction and your needs are
being met; I will proceed with the massage. If you answer any
dissatisfaction, I will ask you questions and try to adapt my methods to suit
your requests until you are satisfied. If your requests can not be met and
you decide to stop the session then a pro-rated refund will most likely be
granted. If you have answered with any understanding of satisfaction at
all my check-ins, then decide to stop the massage claiming the massage is not
what you wanted, a Refund will not be granted. It is your responsibility
to let me know when things are not going in the right direction when I ask "Is
everything OK?" so that I may try to meet your needs if you so desire it.
CLICK HERE for more info on FeedBack
If there is a lack of chemistry between the client and the therapist’s work,
then the session needs to end immediately. You are paying for my time, if you
decide to stop a session, then depending on the circumstance; a pro-rated refund for the
remaining time may or may not be granted. However, this issue should come
up within the first 15 minutes of the massage and any lack of chemistry should
be noted immediately at my first check-in.
If the therapist
halts a session, in some instances a refund may be granted, in others it will
not. Sexual Harassment towards the therapist or inappropriate requests or
actions made by the client are some examples of incidents where the therapist
will halt a session and not grant a refund. If the therapist decides to
halt a session because the clients needs or requests could not be met, then a
refund will most likely be granted unless the circumstances for the therapists
inability were generated from misinformation.
What Clients Can Expect From Me
I provide my clients
with professional and competent service for every appointment, addressing each
client’s specific needs for that session.
I perform only those
services for which I am qualified and those to which I advertise, when the work
is not within my scope of practice and/or not within the client’s best interest,
referrals to the appropriate specialists will be provided.
Privacy and confidentiality of the client are maintained at all times.
I
allot plenty and sufficient time between clients to allot for any reasonable
lateness or delay of a session. i.e. traffic, parking, construction, accident.
CLICK
HERE for more info on Lateness
If
I am delayed or running late a courtesy call will be made.
Either E-mail or phone, at the discretion of the client, confirms appointments
the day prior to scheduled sessions.
My
equipment and supplies are clean and safe.
All Sessions are done on a Proper
Massage Table unless the Modality does not require one.
CLICK HERE
for Modality Descriptions
A
variety of mediums are available at the client’s choice:
Oil, Lotion, Cream, Gel
Unless otherwise requested, Crème will be used.
I
keep accurate records and review all session charts prior to next session.
A receipt will be given at
the beginning of each session after payment has been made.
Personal and professional boundaries are respected at all times.
Clients are draped at their discretion, however, genitals/breasts are never
exposed or massaged. If no specific draping requests have been made,
clients will be draped with a sheet and towel, and only the part of the body
worked on will be exposed at that time
I
return all inquiries within 24 hours unless I am out of town
My clients can reach me
10am to 10pm, 7 days a week
by phone
(323)
823-9357
or by E-Mail.
